Your Self Worth and Enthusiasm will sky rocket and that's what we need out here in the field. This is your world for the taking, don't be hindered by a problem that can be Corrected. Seek what ever help you need and start getting excited about what you can do.
Stay with it and never let anyone tell you that you are not capable of excellance. We all have it and just need to go for the GUSTO!!!!
Watch this video and pay attention, beleive me it works.
Here are some reading strategies
Read this Scenario and take the quiz at the end
Automotive Reading and Comprehension Scenario
A customer comes into the shop with a 1995 Pontiac Gram Am with a brake problem. So we drove the customer home in the shop service vehicle. We installed the car on the lift and pulled the tires off to examine the brakes pads in the front and found that the disc brake pads and rotors were totally destroyed. Some we replaced the pads and rotors and readjusted the rear brakes thinking that the rear brake adjustment may have caused the brakes to fail. Now this is a front wheel drive vehicle and all the weight is now up front because of the placement of the engine and transaxle. The customer picked up the vehicle later that day and all was well. Three months later, the vehicle returned with the exact same problem. The front disc pads and rotors were totally destroyed again. So we drove the customer home again. We placed the vehicle on the lift and removed the wheels and did some visual inspection of the whole front brake system and was unable to come up with a reason that this would happen again. We called the Dealerships and asked if there were any particular problems that were present with this particular vehicle and they said none that they were aware of. We also consulted Aldata publications to see if any Technical Service Bulletins ( Usually have information on vehicle problems that are not critical) were present but to no avail. We investigated the rear brake system again to see if we had missed anything but were unable to find any faults. We replaced the pads and rotors again and returned the vehicle to the customer. Three months later he returned again with the same problem. By this time we were very much dismayed because we questioned our effectiveness in this situation. I told the customer to give me one more shot at it, so he said no problem. I was unable to drive him home utilizing our shop vehicle so I was forced to have him drive me up to his house with the wounded vehicle and I would bring the vehicle back. Upon the trip over to his home with him driving I noticed that he was using two feet to drive with. One was on the brake pedal and the other was on the accelerator pedal. Low and behold I had found the problem. He was riding the brake pedal like a foot rest and was causing the situation to arise himself. I asked him did he always drive in this manner and he said yes. He had just sold his 1972 Cadillac and purchased the Grand Am used. He was used to driving a much larger vehicle but was not used the driving a front wheel drive vehicle. I informed him of his driving habits and the implications and consequences of driving in this manner and he responded well and was more careful in driving and all turned out well. Moral of the story “Let the customer drive as you may pick up on what the problem or failure was by bad driving habits.” Now that you have read the Scenario, Take the quiz below and see how much you remember about the story!
What was the customer driving ?
a. 1972 Cadillac
b. 1995 Grand Am
c. 2005 Monte Carlo
What was the main problem with the vehicle?
a. destroyed pads and rotors
b. Bad brake adjustment
c. Driver
Was the dealership helpful ?
a. No
b. Yes
c. Maybe
What resources did we consult ?
a. Alldata
b. Dealership
c. Both
What was our first resolution to the repair ?
a. Inform the driver of bad habits
b. Readjust the rear brakes
c. Replace the pads and rotors
The answers are on the miscellaneous page
